Selection support
We help translate operating conditions into a practical pump shortlist.
- Flow and total head
- Liquid and solids
- Installation and pipe arrangement
- Voltage, phase and frequency
Before and after the order
Clear inputs, clear records, clear responsibility.
Support begins before model selection and continues through document confirmation, issue review and an agreed remedy.
Order confirmation
The quotation and contract should align the technical and commercial scope.
- Model and motor configuration
- Materials and packing
- Documents and inspection basis
- Price, payment and lead time
Issue review
Traceable evidence helps separate product, selection, installation and operating causes.
- Model and batch information
- Quantity affected
- Photos, video and readings
- Operating and site conditions
Defined batch-issue process
What happens when a problem is reported?
If a batch-quality issue is confirmed within 60 days and the case meets the agreed after-sales conditions, the factory bears eligible return-to-factory freight.
Important boundary
Normal wear, incorrect selection, improper installation, abnormal power supply and operation outside specifications require separate assessment.
- 01
Open a traceable case
Record the model, batch, quantity, operating conditions and visual evidence.
- 02
Review the probable cause
Compare symptoms with selection, installation, electrical and production evidence.
- 03
Confirm eligibility
Document whether it is a batch-quality issue within the agreed terms.
- 04
Agree the remedy
Confirm responsibilities, return arrangements and next action in writing.
Support FAQ
Resolve the uncertainty early.
Where an answer depends on the model, market or order, we confirm it case by case.
Can you select a pump from motor power alone?
No. Flow and total head must be considered together with the liquid, installation and electrical conditions.
What evidence should be sent for an after-sales case?
Send the nameplate, batch reference, affected quantity, photos or video, electrical readings and a description of operating conditions.
Does every model have the same certificates?
No. Certification and test-document availability should be checked by exact model and destination market before order confirmation.
Who pays return freight for a confirmed batch issue?
For an eligible batch-quality issue confirmed within 60 days, and subject to the agreed after-sales conditions, the factory bears eligible return-to-factory freight.
How is lead time confirmed?
Lead time is estimated after model, quantity, electrical configuration, packing and production requirements are clear, then stated in the quotation or contract.
Have a technical question?
Send evidence with context.
A clear duty point or issue record helps us give a more useful first response.
Prepare a support brief